How We Work

Working with Hawkley Rehab means working with both of us. Ken and Louise Hawkley manage all cases jointly, from the initial referral through to ongoing coordination and review. This is not a model where one case manager handles some clients and another handles others. Every client has the experience of both of us behind their case.

That matters in practice. There is almost always someone available who is completely up to date with a case, without needing to be briefed first. And when both of us attend a meeting or case conference, only one case management fee is charged. Two experienced case managers, one fee.

STEP 01Getting started

Referrals can be made by phone or email. We aim to respond the same working day. For solicitor referrals, we can provide a fee proposal for an Immediate Needs Assessment quickly, so there is no delay to the client’s rehabilitation.

We accept referrals at any point after a brain injury. Early referral is always better, but we can also be brought in later in a case, or where needs or circumstances have changed and a fresh assessment is needed.

STEP 02The Immediate Needs Assessment

For most new cases, the starting point is an Immediate Needs Assessment. This is a structured clinical assessment that sets out what the client needs right now, what support, what therapies, what adaptations to their environment, and what kind of ongoing case management would be appropriate.

We carry out INAs jointly wherever possible. Two qualified Occupational Therapists with experience of brain injury rehabilitation, both present at the assessment, both contributing to the report. The client and family get more, not less.

The report is thorough and practically focused. It gives solicitors a clear clinical picture of needs at a defined point in time, and it gives the client and family a concrete plan to work from.

STEP 03Building and coordinating the team

Once the INA is complete and case management is confirmed, we begin building the rehabilitation team. That means identifying the right therapists, care providers, and other professionals for the client’s specific needs, commissioning those services, and coordinating them into a coherent plan.

No two cases are the same. The therapists, the pace, the priorities, all of it is shaped by what we find when we assess the person.

STEP 04Ongoing case management

Case management is not a one-off assessment followed by a handover. We remain involved throughout the client’s rehabilitation, reviewing progress, adapting the plan when things change, attending meetings, writing reports, and maintaining close contact with the client, their family, and the wider team.

Because both of us know every case, cover is continuous. Clients and families are not left waiting for a callback from the one person who knows their situation.

STEP 05Communication and reporting

We keep the referring solicitor and legal team informed at every stage. Progress reports are written at agreed intervals, and we respond promptly to queries. Attendance at case conferences and professionals’ meetings is part of the service.

If something changes, a clinical concern, a problem with a provider, a shift in the client’s condition, we raise it early rather than waiting for the next scheduled report.

To discuss a referral or find out more, please get in touch.