A Structured, Ten-Day Assessment
Every INA follows the same clear process, with the report back to the solicitor within ten days.
One Team Around Every Client
Therapists, providers, and support services, all coordinated around the client by a single point of contact.
Immediate Needs Assessment (INA)
An INA is usually the first step after instruction. We carry out a thorough assessment of the client’s current situation: their medical needs, rehabilitation requirements, living arrangements, and support network. The report sets out what is needed now and what should be planned for, giving solicitors a clear picture to work from. We aim to have the INA report back to the solicitor within ten days after the INA meeting.
For a detailed explanation of what an INA involves, see our article What is an Immediate Needs Assessment?
Case Management Plan
Following assessment, we develop a detailed plan tailored to the client's specific needs. This covers the rehabilitation goals, the professionals and services to be involved, timescales, and how progress will be measured. The plan is kept under review and updated as the client's situation changes.
Interdisciplinary Rehabilitation
We build and coordinate the team around the client, bringing together the right therapists, healthcare providers, and support services to deliver a joined-up programme of rehabilitation. We manage communication between all parties so that nothing falls through the gaps and the client and their family always know what is happening.
Ongoing Case Management
Many of our clients need support over an extended period. We provide consistent, proactive case management for as long as it is needed, coordinating services, attending reviews, and adapting the plan as the client progresses. Families and solicitors have a single point of contact throughout. For more on how a case progresses from referral through to long-term coordination, see How We Work.
Who We Work With
We work with adults with traumatic brain injury (TBI), adults with acquired brain injury (ABI), children and young people with acquired brain injury, and children with birth-related brain injuries including hypoxic birth injury and cerebral palsy. Our caseload spans mild, moderate, and severe injuries.
We have a particular specialism in paediatric acquired brain injury. Read more about our approach to paediatric ABI case management.
Why solicitors instruct us
Qualified, accredited and used to litigation
Two occupational therapists
Louise and Ken are both qualified Occupational Therapists, and both work on every case. Louise holds an MSc in Neuro-rehabilitation.
BABICM, RCOT and HCPC
We hold recognised qualifications with the British Association of Brain Injury Case Managers, the Royal College of Occupational Therapists, and the Health and Care Professions Council.
Research informed
Louise is completing a PhD on children and adolescents with acquired brain injury, work that feeds back into how every case is managed.
Read more about Louise and Ken, or see how a case progresses from referral to long-term coordination.
In their words
What the solicitors we work with say
“
I have worked with Louise Hawkley for over 10 years. Louise and her team at Hawkley Rehab are a pleasure to work with. The support I receive is professional, efficient, reliable, responsive and person-centred. I know I can count on Louise and her team to work with me when challenging situations arise. Louise is always ahead of the curve and quick to adapt to regulatory changes. Very highly recommended.
Barbara Woodbridge
Millgate Woodbridge Solicitors
“
I have worked with Louise as a Case Manager for over 10 years. Her work with clients who have suffered challenging and complex injuries has been of the highest standard. She is very passionate about her work and a real fighter on behalf of her clients.
Caroline Phelan
Partner, Pattinson Brewer
“
Louise is very professional and her calm and supportive manner makes her the perfect person to manage complex cases. Louise offers clear advice and honest guidance. She is exceptionally resourceful, with a strong focus on long term recovery. Hawkley Rehab comes highly recommended.
Jan Gavin
Service Manager and Independent Advocate
Common questions
Questions solicitors ask us
How do I refer a client?
By phone or email. We respond the same working day, and we can provide a fee proposal for an Immediate Needs Assessment quickly so there is no delay to the client’s rehabilitation.
How soon after a brain injury can case management begin?
Early intervention is better, and assessments can begin within days of referral. We accept referrals at any point after a brain injury.
How are case management fees paid?
In injury claims the at-fault party’s insurance typically covers the cost through interim funding arranged by the solicitor. Private funding and Court of Protection funding are also possible.
What is BABICM?
The British Association of Brain Injury and Complex Case Management. It is the UK professional body that sets standards for case managers and requires specific training and demonstrated competency. Both of us are members.
What is the difference between acquired and traumatic brain injury?
Traumatic brain injury results from an external impact. Acquired brain injury is the wider term, covering trauma as well as stroke, illness, infection, oxygen deprivation and tumours. We work across both.
Does a solicitor have to be involved?
No. Most of our work comes through solicitor instruction, but individuals and families can approach us directly.
More answers are on our FAQs page.
